In both cases of claims for compensation filed online through the Consorcio website or by telephone using the Call Centre, documental information will be provided to the Consorcio's loss adjuster when he or she makes the visit to assess the damages and it will include the following:

• Repair quotes and invoices for the damages and two sets (original and copy) of the policy and of the payment receipt for the premium corresponding to the period when the damages occurred. The adjuster will keep the copy of both documents. It also will be necessary to show any receipt or bank document on which the bank account (20 digits) provided can be checked.
• In addition to providing the adjuster with the abovementioned documents, the remains of the damaged items will be kept at the adjuster's disposal and if this were not possible, photographs will be taken prior to the removal of the damaged goods as well as keeping the invoices in the case of an urgent repair having had to be carried out.

In the rare case of not being able to file the claim for compensation for property damage by telephone or through the website, it may be made in writing addressed to the Regional Branch of Consorcio corresponding to the place where the loss took place. The addresses of our Offices can be supplied by our call centre (900 222 665) and they can also be found at the Consorcio website. In this case, the damage communication sheet may be presented directly or by post to the Office or through the insurance company with which the policy was contracted, or through the agent or broker who intervened in the contract, but it may not be sent to Consorcio by fax or by e-mail. The documentation that must be attached to the communication sheet will be the following:

• A photocopy of the insurance policy: general and particular conditions, as well as the supplements and appendixes if applicable.
• A photocopy of the payment receipt of the insurance premium, supporting that the insurance cover was in force on the date when the loss occurred.