Claims for compensation made to Consorcio, both in the case of personal injury and property damage, may be presented directly by the policyholder or by their respective representatives, through the insurance company with which the policy was contracted or the insurance agent or broker that intervened in the contract
In the case of property damage, the claim must be filed using one of the following routes: by telephone(our Call Centre is also available in English and French), calling 900 222 665 (from Spain only) / +34 952 367 042 or online, through the Consorcio de Compensación de Seguros website. (Click here to consult the Claim for Compensation section).
In the case of personal injury (death; partial, total or absolute permanent disability; or temporary incapacity), likewise the claim must be filed using one of the following routes: by telephone (our Call Centre is also available in English and French), calling 900 222 665 (from Spain only) / +34 952 367 042, online from the Consorcio de Compensación de Seguros website. (Click here to consult the Claim for Compensation section).
In all cases, claims must be filed as soon as possible: the shorter the time between the damage or injury occurring and the claim for compensation filed, the sooner the corresponding processing will take place.
Specific procedure for the case of windstorm or tornado damage.
Windstorm and tornado damages can be covered in two ways. Every insurance policy has a different wind speed threshold that triggers coverage. This threshold uses to stand around 80 km/h, but you must check your policy to know your particular case. Below that, there is no insurance cover; above it it’s your insurer to cover the damages (you will need a certificate from the weather service). When the wind is gusting above 120 km/h or there is a tornado it is considered to be an unusual cyclonic storm and it will be Consorcio covering your damages as this would be an extraordinary hazard. In order to find out in which municipalities the cover corresponds to the insurance company and in which it corresponds to Consorcio, the regulation foresees a report being requested from the meteorological authorities, a report that unavoidably takes time to be issued. To resolve this uncertain situation and in order to attend the insured parties normally and quickly, Consorcio and the insurance companies have agreed that the insured party should file their claims with their insurance company, which will take charge of the processing and of the appropriate compensation. According to this agreement, once the list of municipalities in which, if such is the case, the wind were to have exceeded 120 km/h, or the places in which a tornado had occurred had been released by Consorcio, the insurance companies will request Consorcio for the refund of the compensations that they had advanced to their policyholders for damages in the municipalities included on the aforementioned list.