In this case, an e-mail should be sent to ccs@consorseguros.es indicating in the subject: disconformidad con indemnización (disagreement with compensation). The insured must provide, together with the file number, the documentary evidence that you consider appropriate and the grounds on which your complaint or claim is based.

Through this e-mail you will be informed of the different actions you can take depending on whether your file has been processed by CCS or has been managed by your insurance company.