If you disagree with the compensation received, you must provide additional documentation to support your claim via CCS website (Online claim check).

Furthermore, the Insurance Contract Act itself allows you the option of appointing an expert on your behalf if you disagree with the compensation received. You may also carry out this procedure via CCS website (Online claim check, section ‘Nombramiento de perito por el asegurado’ (Appointment of an expert by the insured party), attaching the letter by which you formally appoint the party-appointed expert and initiate the adversarial expert assessment procedure under Article 38 of the Insurance Contract Act.

Finally, please be advised that CCS provides a Policy Holder Service to deal with all complaints and claims submitted by eligible parties in relation to the insurance operations carried out by the Entity. This Service does not have the authority to rule on complaints and claims concerning the causes of the loss event or the assessment of damage. To file a complaint with this Service, please visit the following link: Policy Holder Service.